Privacy policy

Privacy Policy

Last updated: 15.05.25

At Posie Willows, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our site, you agree to the terms of this policy.

1. Who We Are

Posie Willows is a stationery brand based in the United Kingdom, trading via the Shopify platform. For the purpose of data protection law, we are the "data controller" of your personal data.

2. What Information We Collect

When you visit or purchase from our site, we may collect the following information:

a) Personal Information You Provide:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number (if provided)

  • Payment details (processed securely via Shopify or third-party processors like PayPal)

b) Automatic Information:

  • IP address

  • Browser type and version

  • Device type

  • Time zone and location

  • Pages viewed and referring/exit URLs

This data is collected via cookies and similar technologies.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate with you (e.g., order updates or customer support)

  • Screen orders for fraud or suspicious activity

  • Improve our website and customer experience

  • Send marketing emails (only with your consent)

4. Sharing Your Information

We only share your personal data with trusted third parties necessary to run our business:

  • Shopify (our e-commerce platform)

  • Payment processors (e.g., PayPal, Shopify Payments)

  • Delivery partners (e.g., Royal Mail)

  • Analytics tools (e.g., Google Analytics – anonymised where possible)

We will never sell or rent your personal data to other companies.

5. Marketing

With your permission, we may send you marketing emails about new products, promotions, or updates.

You can opt out at any time by:

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time (for marketing or other processing)

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us at:
📧 hello@posiewillows.com

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, including legal and tax obligations. Typically, order data is kept for up to 6 years.

8. Cookies

We use cookies and similar technologies to provide a better shopping experience, understand site traffic, and remember your preferences.

By continuing to use our site, you agree to our use of cookies.

You can manage or disable cookies through your browser settings.

9. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

hello@posiewillows.com